Subject Matter Expert (INTERNAL ONLY)
AtentoFlorida, United States • Barcelona, Catalonia, Spain
Posted October 23, 2025
Full Time
About the Company
Atento is a global leader in customer relationship management (CRM) and business transformation outsourcing (BTO) services, specializing in AI-driven solutions for enhancing customer experience. With over 20 years of experience, they offer a wide range of services including sales, customer care, technical support, and omnichannel experiences to businesses worldwide. Atento stands out through its tailored, technology-driven approach and commitment to innovation, earning recognition from industry analysts and consistently ranking as one of the best places to work.
Job Description
The role is for a Subject Matter Expert (SME) operating within a Pillar (performance management, tickets, or customer communication) in a remote setting. This SME will be responsible for reporting, coaching, and managing ticket queues, contributing to root cause analysis, and maintaining product knowledge. They will also mentor new team members.
Requirements
- Propose a functional operational structure to deliver the following outcomes.
- Good product knowledge to apply root cause analysis and provide support.
- Team efficiency and proficiency through 1:1 coaching and training.
