Available Position (Company name withheld)

We are seeking a motivated Quality and Training Subject Matter Expert (SME) to ensure high standards of quality across processes and provide expert-level training and support to new and existing team members. This role involves floor support during peak hours (6:00 PM - 8:00 PM) for real-time queries and challenges.

Requirements

• Monitor and evaluate employee performance based on established quality metrics.
• Conduct regular audits to ensure compliance with processes, standards, and policies.
• Design, implement, and deliver training programs for new hires and existing team members.
• Track and report on the progress of training programs.
• Provide real-time assistance to team members from 6:00 PM - 8:00 PM, troubleshooting issues, answering questions, and resolving escalations.