Software Engineer - AI Agents (NYC)
AssembledNew York, New York, United States
Posted October 6, 2025
Full Time
About the Company
Assembled is a leading provider of AI-powered customer support solutions for companies like Etsy, Robinhood, and Stripe. We automate interaction resolution through chat, email, and phone while optimizing staffing for large support teams. Our mission is to enhance customer and employee experiences with intelligent software.
Job Description
Assembled is building infrastructure for customer support, empowering companies like CashApp and Robinhood. They are launching the Assist product line and are focused on automating support workflows, with a focus on ease-of-use and expanding agent capabilities. The team is building autonomous AI agents to handle complex customer interactions.
Requirements
- 5+ years of experience in software engineering as an individual contributor
- Highly ambitious and driven
- Customer-first focus, prioritizing problem-solving
- Ability to thrive in fast-paced environments
- Creativity and initiative in problem-solving
- LLM experience and a willingness to learn
Benefits
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits to spend on professional development, wellness, customer purchases, and commuting
- Paid parental leave
- Hybrid work model with catered lunches
