At Aptitude, we help organizations navigate digital transformation with confidence. We're looking for a Director of Professional Services to lead all aspects of delivery excellence across North America, from client implementations to operational strategy, financial performance, and people leadership. This is a leadership role that combines strategic oversight with hands-on engagement on key client programs.
Requirements
- 10+ years of experience in Professional Services, Consulting, or Program Delivery roles within enterprise software, preferably SaaS organizations.
- 5+ years of people leadership experience, managing regional or cross-functional delivery teams
- Experience leading teams through business or operational model transformation, ideally shifting from traditional software to SaaS.
- Proven success working with or building partner delivery ecosystems to scale Professional Servies reach and capacity.
- Deep understanding of customer lifecycle management tin a SaaS or subscription-based business model.
- Proven success managing P&L, service operations, and client delivery at scale.
- Strong background in enterprise software implementation, ideally in financial services, or ERP.
- Demonstrated ability to influence at executive levels, manage complex stakeholders, and deliver measurable client outcomes.
- Commercial acumen with experience in pricing, forecasting, and contract negotiation.
- Strong communication, leadership, and analytical skills, with a passion for driving excellence and innovation in delivery.
Benefits
- 401(k) retirement plan with matching
- Competitive vacation and paid time off
- Healthcare benefits – medical insurance, dental insurance and vision plans
- Pre-tax saving accounts
- Life and Disability Insurance
- ShareSave scheme (ability to purchase company shares on preferential terms)
- Flexible working conditions and hybrid work model