Process Expert, GBS Operations, (Commercial Support and Application)

This position ensures efficient, effective, and optimal use of processes, applications, and communication to ensure service excellence within the company.

Requirements

• Study LP and clarify customer requirements
• Study LP/Manual to understand customer requirements
• Clarify with LA/sales any issue found in LP
• Identify the need to manage system profiling
• Collaborate with other APLL functions/teams whenever there is a need to manage system profiles and/or user access
• Make clarifications to understand request details
• Coding and maintaining global master data and customer/system profiles in operation systems according to customer and business requirements
• Manage ACSR, LSS, GFF, and ACSF global master data
• Manage ACSR, LSS, GFF, and ACSF customer related profile
• Ensure data is managed within SLA
• Managing user access in LSS according to users’ needs
• Handle internal user onboarding
• Handle external user onboarding (customer)
• Manage user access change
• Global KPI / Report Management
• Work with operation team and IT to setup Global KPI/Report
• Setup process for GPA to manage Global KPI/Reports
• Business Support
• Maintain GPA user manual for profile administration and user access control
• Ensure proper documentation of all GPA processes
• Act as a change management facilitator for implementation of new processes and applications
• Support customer implementation projects
• Creation of internal documentation
• Support training for new and existing users as may be required