Process Expert, GBS Operations

This Process Expert role focuses on ensuring adherence to customer documentation requirements, timely delivery of documents to vendors, and problem-solving related to inaccurate or incomplete documentation. It requires a proactive approach to customer service, documentation compliance, and identifying areas for improvement.

Requirements

• Ensure and monitor customers’ requirements are documented, verified and recorded in the Logistics Procedure and Account Matrix profile.
• Ensure vendors documents to customers are delivered in a timely, accurate and complete manner.
• Liaise and advise customers and vendors of any inaccurate and incomplete documents.
• Execute and adhere to customers’ service requirements based on Documentation Instructions.
• Problem Resolution – ensure issues are tackled immediately and escalate to Supervisors.
• Continuously intensify relationships to maintain and protect customers.
• Continuously identify service gaps and implement solutions.
• Ensure customers’ reports are timely and accurate.