Support Operations Specialist
AnthropicSan Francisco, California, United States • New York, New York, United States • Seattle, Washington, United States
Posted November 12, 2025
116480 - 165000 USD year
Full Time
About the Company
Anthropic is a public benefit corporation headquartered in San Francisco, working on AI research and development.
Job Description
As a Support Operations Specialist, you will be instrumental in pioneering an AI-native support model that serves Anthropic's largest customers. You'll own the strategic roadmap for Enterprise support operations, working at the intersection of AI capabilities, customer experience, and operational infrastructure.
Requirements
- 5+ years of experience in support operations, customer success operations, or similar roles (Enterprise/B2B customer exposure strongly preferred)
- Strong program and project management skills with a track record of delivering complex, cross-functional initiatives
- Hands-on experience with ticketing systems, help centers, and support automation tools
- Analytical rigor with creative problem-solving, and strong communication skills
- Adaptable and energized by learning quickly in a fast-moving environment
Benefits
- Competitive compensation
- Benefits
- Optional equity donation matching
- Generous vacation and parental leave
- Flexible working hours