Manager, IT Support & Operations

Anthropic is seeking a Manager, IT Support & Operations to lead and transform its globally distributed IT support and operations function. The ideal candidate will define the strategy, build the team, and design the systems that keep Ants productive and secure. They will evolve the support model from reactive to proactive, build self-service and automated support capabilities, and establish IT as a strategic partner to the business.

Requirements

• 10+ years of experience in IT support and operations, with 5+ years leading globally distributed teams
• Track record of building or transforming IT operations at a fast-growing technology company
• Experience designing and operating follow-the-sun or 24/7 support models
• Experience managing managers and building organizational capability
• Strong familiarity with ITIL frameworks and IT service management best practices
• A security-first mindset with experience operating in high-security environments
• Comfort with ambiguity and rapidly shifting priorities in a fast-paced environment
• Excellent judgment and the ability to balance user experience with security requirements
• Strong communication skills and the ability to influence cross-functional leaders
• Budget ownership and vendor management experience

Benefits

• Competitive compensation and benefits
• Optional equity donation matching
• Generous vacation and parental leave
• Flexible working hours
• Lovely office space