Manager - Online Flights

We're seeking a Customer Care Manager to lead a high-performing customer care team, driving service excellence and implementing strategic initiatives to enhance customer satisfaction and loyalty.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Five+ years in customer service, with two+ years in a managerial role (travel, e-commerce, or hospitality industry preferred).
• Experience with CRM systems (Zendesk, Salesforce, Freshdesk) and customer analytics tools.
• Proven track record in improving CSAT, reducing churn, and optimizing service operations.

Benefits

• Purpose-led workplace
• Ongoing learning and development
• Recognition that celebrates your wins
• Community built on trust, curiosity, and shared momentum