Field Service Technician Site Leader (Carmel)

The Service Technician Site Leader will provide local IT leadership and support services for the Allegion Corporate office in Carmel, IN. They will provide strategic guidance and hands-on technical support to ensure a seamless technology experience for all employees, including the Executive Leadership Team.

Requirements

• Supervise and mentor Field Service Technicians and contractors
• Partner with site leadership to align IT priorities with business objectives
• Lead projects that enhance IT operations and user experience
• Provide advanced troubleshooting and serve as the escalation point for complex issues
• Deliver exceptional support for the Executive Leadership Team
• Ensure optimal performance of Microsoft Teams Rooms, meeting spaces and collaboration tools
• Drive adherence to ITIL processes and SLA commitments
• Manage hardware/software lifecycle, including procurement and deployment
• Conduct root cause analysis to prevent recurring incidents
• Perform other assigned operational duties
• Support network, server, and security infrastructure at a foundational level
• Optimize Microsoft 365 and related collaboration platforms
• Proactively identify opportunities to improve IT capabilities and efficiency
• Lead initiatives that enhance the end-user experience

Benefits

• Health, dental and vision insurance coverage
• Unlimited Paid Time Off
• 401K plan with 6% company match and no vesting period
• Health Savings Accounts
• Flexible Spending Accounts
• Disability Insurance
• Life Insurance
• Tuition Reimbursement
• Voluntary Wellness Program