Alberta Blue Cross has an immediate opening for a Member Support Representative in our Individual Products department. Working from home, the focus is customer experience and retention.
Requirements
- Efficiently handle incoming telephone inquiries and correspondence from members, utilizing strong listening and problem-solving skills.
- Contact customers regarding outstanding payments to make appropriate collections.
- Accurately process new application enrolments, payments, amendments and update appropriate systems in relation to individual health plans.
- Consistently achieve key performance indicators and metrics.
- Research and analyze problems independently and determine appropriate resolution.
- Cultivate member relationships and deliver excellent customer experience in all interactions by building trust and showing patience and compassion.
- Commitment to maintaining a strong team environment. Invested in personal and team success.
- Must be able to work under pressure while maintaining composure and professionalism.
Benefits
- We value diversity, encourage our team members to maintain a healthy work-life balance and provide opportunities for career growth.
- Alberta Blue Cross is an inclusive employer committed to a workplace that reflects the diversity of the communities we serve.
