Customer Support Analyst

Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Accounting & Management software. We are looking for a Customer Support Analyst to join our fast-growing support team.

Requirements

• Minimum 3 years of demonstrable experience working in a Help Desk / Customer Service role
• Post-Secondary Degree or Diploma in Information Technology, Paralegal, Legal Administrative Assistant, Accounting, or a related discipline of equivalent knowledge and experience
• Understanding Bookkeeping concepts (double entry accounting, billing, bank rec)
• Excellent oral, written, presentation and communication skills
• Technically minded - there isn’t a platform that you can’t jump in and understand within a short period of time
• Ability to operate and succeed in an agile environment, working cross-functionally

Benefits

• Robust medical, dental, vision offerings
• 401K with company match
• Flexible working and PTO
• Take your birthday off
• Frequent team building events
• Fantastic training and development opportunities