Customer Support Analyst
ActionstepNew Zealand • London, England, United Kingdom • United States • Australia
Posted March 2, 2026
Full Time
About the Company
Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software.
Job Description
Actionstep is seeking a Customer Support Analyst to join their fast-growing support team. The ideal candidate will have a minimum of 3 years of experience in a Help Desk / Customer Service role and be able to identify and resolve customer issues efficiently.
Requirements
- 3+ years of experience in a Help Desk / Customer Service role
- Expertise in identifying root issues and implementing solutions
- Strong customer centricity and technical skills
- Ability to work effectively in a remote team environment
Benefits
- Flexible working hours
- Birthday off
- Friday afternoon socials
- Frequent team building events
- Relaxed and friendly team
