Customer Support Specialist - Charlotte, NC (Evening / Overnight Shift)

The Customer Support Specialist supports our airline partner onsite at their office location, processing hotel and ground transportation reservations, cultivating successful relationships, and providing professional, courteous, and friendly service to valued customers.

Requirements

• Serve as API's on-site liaison with the airline partner
• Process client requests received from the airline
• Follow-up on all client requests and transactions
• Negotiate with vendors to achieve the best outcome for the client and API
• Resolve client disagreements in a calm and professional manner

Benefits

• Competitive hourly rate
• Opportunity for overtime pay