Airline Support Specialist

The Airline Support Specialist will support our airline client, on-site based in Auckland. The role involves processing reservations and cancellations, maintaining relationships with airline partners and suppliers, and providing exceptional customer service.

Requirements

• 1-2 years of experience in the hotel/travel industry
• Experience in the airline industry is a plus
• Prior experience with GDS systems, hotel reservation systems, airline reservation systems, and/or related functions preferred but not required
• Strong relationship management and customer service skills
• Knowledge of Hotels as a product: hotel chains, categories, and locations
• Knowledge of Ground Transportation reservations
• Ability to build strong relationships and foster a team environment
• Solutions-oriented professional with a strong client focus
• Detail-oriented with great organisational skills
• High problem solving agility
• Excellent interpersonal and negotiation skills
• Process management
• Excellent written and verbal communication proficiency
• Ability to prioritize work provided by others in terms of importance

Benefits

• Paid time off
• 401k matching
• Retirement plan
• Travel opportunities (2-15 days per year)