Help Desk Technician

Help Desk Technician role at AccelOne, providing day-to-day IT support for internal users and systems in a fast-paced, security-conscious environment. The ideal candidate is hands-on, detail-oriented, and comfortable supporting both standard and custom internal systems.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• At least 2 years of experience providing IT user support and troubleshooting in an office environment
• Strong experience with Windows 10 troubleshooting and maintenance
• Hands-on experience working with servers, networks, switches, and cabling
• Solid knowledge of LAN and WAN troubleshooting
• Experience working with VPNs
• Ability to understand and work with GPG/PGP across different email clients
• Experience maintaining and troubleshooting Microsoft Office
• Experience supporting and maintaining custom or “home-grown” software solutions
• Willingness to provide off-hours and weekend support

Benefits

• 100% Remote work
• Competitive compensation aligned with experience
• Opportunity to work with a globally distributed, highly technical team
• Professional growth in a security-focused, international environment
• A collaborative and people-first culture that values accountability and continuous improvement