Help Desk Technician - ON SITE
Connex Credit UnionConnecticut, United States
Posted March 3, 2026
20.48 - 30.72
Full Time
About the Company
Connex Credit Union is a company with a long and successful history where trust is important and exceptional customer service is the standard.
Job Description
Connex Credit Union is seeking a Help Desk Technician to provide technical support to end-users, troubleshooting hardware, software, and network issues. The ideal candidate will have strong problem-solving skills, excellent communication skills, and experience working in a fast-paced environment.
Requirements
- Provide first and second-line technical support to end-users
- Troubleshoot hardware, software, and network issues
- Collaborate with vendors and IT teams to resolve escalated issues
- Document all incidents, resolutions, and procedures in the support ticketing system
- Escalate unresolved or complex issues to Level 3 support or specialized teams
- Create and maintain knowledge base articles and support documentation
Benefits
- Competitive compensation
- Medical, Dental and Vision coverage
- Paid time off
- 401K contributory plan with company match
- The opportunity to become involved in community outreach
