Associate Specialist - Community Support Systems
ZwiftUnited States
Posted November 20, 2025
45000 - 70000 USD year
Full Time
About the Company
Zwift, Inc. is an Equal Opportunity Employer.
Job Description
We are seeking an Associate Specialist - Community Support Systems to work independently on assigned tasks with minimal review within the Community Support technology stack.
Requirements
- Experience administering Community Support channels (email, chat, voice, IVR, etc)
- Ability to work autonomously and use judgment to escalate appropriately
- Strategic problem-solving for complex problems
- Develops relationships with teammates across multiple CS specializations
- Communicates updates to 3rd Party vendors following established processes
- Experience applying technology solutions for Contact Center Operations, CX, and reporting/metrics
Benefits
- Performance bonuses
- Equity
- Medical, financial, and other perks and benefits
