Associate Specialist - Community Support Systems
ZwiftUnited Kingdom
Posted November 20, 2025
Full Time
About the Company
Zwift is an Equal Opportunity Employer that values diversity and inclusion. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status.
Job Description
The Associate Specialist - Community Support Systems role is a remote position that requires working independently on assigned tasks with minimal review within the Community Support technology stack. The role involves building effective relationships, deciphering customer problems, and implementing systematic solutions. The successful candidate will be an accountable, highly motivated, and problem-solving individual who can balance cost and quality.
Requirements
- Experience administering Community Support channels (email, chat, voice, IVR, etc)
- Works autonomously, but uses judgment to escalate appropriately, as needed, to complete objectives
- Strategic problem-solving for complex problems
- Develops relationships with teammates across multiple CS specializations
- Communicates updates to 3rd Party vendors following established processes
- Experience applying technology solutions for Contact Center Operations, CX, and reporting/metrics
Benefits
- Flexible working hours
- Opportunities for career growth and development
- Competitive salary and benefits package
