IT Service Manager
ZOLL Medical CorporationJacksonville, Florida, United States
Posted December 23, 2025
110000 - 120000 USD year
Full Time
About the Company
ZOLL is a fast-growing company that operates in more than 140 countries around the world.
Job Description
The IT Service Manager is responsible for managing and owning the Incident, Problem, and Change processes, including training, performance tracking, and reporting. This role will lead major incident calls, conduct problem management meetings, and manage organizational change.
Requirements
- Bachelor's Degree or equivalent work experience
- 5+ years of relevant work experience in Information Technology
- 3+ years of experience in a Service Management team
- Experience managing and utilizing ServiceNow
- 5+ years of relevant ITIL experience
- ITIL V3 foundation or higher certification
Benefits
- Comprehensive benefits plans
- Paid time off
- 401k matching