Specialist, Patient Experience (Customer Support)
ZocdocPune, Maharashtra, India
Posted September 11, 2025
Full Time
About the Company
Zocdoc is a leading healthcare marketplace connecting millions of patients with quality doctors for in-person or virtual appointments. The company accelerates access to care, offering real-time availability and booking within 24-72 hours. Zocdoc supports both patients and providers by providing tools that integrate into practice software and enhance the overall patient experience.
Job Description
Zocdoc is seeking a Patient Experience Specialist to provide exceptional customer service and solve problems before they arise. The role focuses on creating positive experiences for patients, driving customer loyalty, and improving the overall Zocdoc experience. This is a support-oriented position within a growing company focused on making healthcare accessible and empowering patients.
Requirements
- Natural optimist with empathetic and enthusiastic approach to problem solving
- Team player comfortable in a highly collaborative environment
- Driven and motivated with a learner's mindset
- Impeccable written and verbal communication skills
- Top-notch customer service skills
Benefits
- Competitive compensation package
- Daycare/creche facility
- Corporate wellness programs
- Cellphone and wifi reimbursement
- Annual sponsored health check ups
- Sabbatical leave
- Competitive parental leave
- Team of smart and supportive people