Provider Experience Specialist (New York)
ZocdocNew York, New York, United States
Posted September 15, 2025
39280 - 53840 USD year
Full Time
About the Company
Zocdoc is a leading healthcare marketplace connecting millions of patients with quality doctors for in-person or virtual appointments. The company accelerates access to care, offering real-time availability and booking within 24-72 hours. Zocdoc supports both patients and providers by providing tools that integrate into practice software and enhance the overall patient experience.
Job Description
Zocdoc is seeking a Provider Experience Specialist to deliver exceptional customer service to healthcare providers, acting as their voice and fostering a positive connection. The role involves upselling features, offering tailored solutions, and resolving issues promptly. The company empowers patients by making healthcare easy to access and book through its platform.
Requirements
- Excellent communication and interpersonal skills
- Customer service experience (preferably in healthcare or technology)
- Strong problem-solving abilities
- Exceptional organizational skills
- Dedication to providing best-in-class customer service and promoting Zocdoc's mission
Benefits
- Flexible work environment
- Competitive PTO
- 100% paid employee health benefit options
- 401(k) with employer funded match
- Corporate wellness programs
- Sabbatical leave
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Employee Resource Groups and Zocclubs
- Great Place to Work Certified