Provider Experience Specialist (Philadelphia)
ZocdocPhiladelphia, Pennsylvania, United States
Posted October 10, 2025
39280 - 53840 USD year
Full Time
About the Company
Zocdoc is a leading healthcare marketplace connecting millions of patients with quality doctors for in-person or virtual appointments. The company accelerates access to care, offering real-time availability and booking within 24-72 hours. Zocdoc supports both patients and providers by providing tools that integrate into practice software and enhance the overall patient experience.
Job Description
Zocdoc is a leading digital health marketplace connecting patients with providers. The Provider Experience Specialist role focuses on delivering exceptional customer service to healthcare providers, promoting features, and streamlining interactions to improve the patient experience. The ideal candidate will be customer-focused, collaborative, and passionate about healthcare.
Requirements
- Excellent communication and interpersonal skills
- Customer service experience
- Strong problem-solving abilities
- Exceptional organizational skills and attention to detail
- Dedication to delivering best-in-class customer service
Benefits
- Competitive PTO
- Employee health benefit options
- 401(k) with employer funded match
- Corporate wellness programs
- Cell phone reimbursement
- Employee Resource Groups and Zocclubs