Senior Manager, Payroll APAC

At Zendesk, we're searching for a Senior Payroll Manager to oversee our Asia-Pacific payroll operations, driving excellence and equity in everything we do. This role will be reporting directly to the Senior Director of Global Payroll.

Requirements

• 8+ years of progressive experience managing end-to-end payroll for multiple countries within the APAC region (including mandatory experience in India, Singapore, and Australia)
• 4+ years of proven experience managing and developing a team of payroll professionals
• Expert knowledge of APAC payroll withholding taxes, related tax filings, compliance frameworks, statutory benefits, employment regulations, and complex pay element handling (e.g., equity, executive compensation)
• Understanding of payroll accounting principles, the impact of payroll activities on financial statements, and the ability to partner with the Finance team to resolve issues as they arise on a timely basis
• Strong working relationship experience with outsourced payroll vendors and using HRIS platforms (preferably Workday)
• Advanced proficiency in Excel (VBA, pivot tables, complex formulas) for reporting, data analysis, and validation controls
• Clear, empathetic communicator—able to explain complex payroll concepts to a variety of audiences
• Excellent organizational skills, with the ability to balance competing priorities and meet tight deadlines
• Flexible and open-minded, comfortable with change, ambiguity, growth, and working across multiple time zones, sometimes outside of the conventional workday when urgent matters arise

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance