Member Service Representative - Hillcrest YMCA

The Member Service Representative is responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. The position involves phone and in-person interaction with customers and YMCA staff members, administrative activities, and ensuring the maintenance of accurate records.

Requirements

• High School Diploma or GED preferred
• Minimum two years high school and 16 years old
• Cash management experience
• Computer and keyboarding experience
• CPR and First Aid certification and Safety training required within 30 days of hire
• Strong communication skills and phone etiquette
• Strong customer service skills
• Organized and able to follow directions
• Friendly, outgoing personality
• Comfortable working in a membership driven environment
• Demonstrated commitment to the mission and cause of the YMCA, and uphold its values and ethics
• Able to work effectively with people of different backgrounds, abilities, opinions and perceptions
• Willing and able to be a mandated reporter for any signs or suspicion of child abuse or neglect

Benefits

• Free membership to your local YMCA
• Discount to YMCA programs including childcare
• Additional employee discounts at many places in and around town
• Comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement