Member Service Representative - Parker Hannifin Downtown YMCA

Join our Greater Cleveland YMCA team in living our cause and helping to provide quality, safe and healthy programs and services in our community. The Member Services Representative is the first point of contact for members and guests at the YMCA, providing exceptional customer service and managing membership inquiries and sales.

Requirements

• Greet and welcome all members, program participants, and guests in a friendly and professional manner.
• Process new memberships, renewals, and program registrations accurately and efficiently.
• Answer phone calls and respond to email inquiries, providing detailed and helpful information about YMCA programs, schedules, and policies.
• Handle and resolve member concerns and issues with patience and professionalism.
• Maintain a clean and organized front desk area.
• Perform administrative duties, including data entry and cash handling.
• Promote YMCA programs, events, and services to members and the community.
• Ensure the safety and security of the facility by monitoring access and following established procedures.

Benefits

• Free membership to your local YMCA and discount to YMCA programs including childcare (part-time positions do not receive discount on childcare)
• Additional employee discounts at many places in and around town, just for being a YMCA of Greater Cleveland employee
• Comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland and paid vacation