XRHealth is seeking a Customer Support Specialist to provide technical support to customers and patients using VR therapeutic devices and platform.
Requirements
- 2+ years of experience in customer support, preferably in healthcare technology or medical devices.
- Hands-on experience with Zendesk and CRM systems (HubSpot, Salesforce, or similar).
- Strong technical troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills; ability to explain tech concepts clearly to non-technical users.
- Comfortable working onsite in Needham, MA.
- Experience in a startup or fast-paced environment is a plus.
- Familiarity with DME operations, healthcare workflows, or patient support processes is highly desirable.
Benefits
- Opportunity to join a pioneering company redefining digital therapeutics through XR/VR technology.
- Contribute directly to improving patients’ lives at home through accessible, innovative care.
- Collaborate with a passionate, mission-driven team in a dynamic startup culture.
- Grow your career at the intersection of technology, healthcare, and patient experience.
