Salesforce Multi Cloud Administrator

We are looking for a Salesforce Multi Cloud Administrator to develop and optimize our Salesforce solutions, with a strong emphasis on Salesforce CRM, Loyalty Management, Service Cloud platforms. The successful candidate will oversee the administration of our Salesforce platform, work closely with internal stakeholders and cross-functional teams, and gather requirements to enhance our business processes and drive overall company success.

Requirements

• 3+ years of experience administering Salesforce platforms, including Salesforce Platform, Sales Cloud, Service Cloud, and Loyalty Management.
• Salesforce Administrator Certification required
• Strong proficiency in Salesforce administration tasks (user management, roles, profiles, security)
• Experience with Salesforce integrations using REST/SOAP APIs, middleware, and other integration tools
• Strong problem-solving skills, with the ability to collaborate effectively with cross-functional teams
• Experience gathering requirements and translating them into technical solutions
• Ability to manage tasks for multiple projects and prioritize tasks effectively
• Knowledge of Agile and Scrum methodologies
• Familiar with tools such as Jira and Confluence
• Familiarity with Data Cloud and Marketing Cloud is a plus
• Experience with Experience Cloud is a plus
• Additional certifications (e.g., Service Cloud Consultant, Loyalty Marketing Cloud Consultant) are a plus

Benefits

• Unrivalled insight and expertise around affluent consumers and frequent travellers
• Market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance
• Opportunities for our people to share in our success and that we give back to the communities and people within which we work