We are looking for a Salesforce Multi Cloud Administrator to develop and optimize our Salesforce solutions, with a strong emphasis on Salesforce CRM, Loyalty Management, Service Cloud platforms. The successful candidate will oversee the administration of our Salesforce platform, work closely with internal stakeholders and cross-functional teams, and gather requirements to enhance our business processes and drive overall company success.
Requirements
- 3+ years of experience administering Salesforce platforms, including Salesforce Platform, Sales Cloud, Service Cloud, and Loyalty Management.
- Salesforce Administrator Certification required
- Strong proficiency in Salesforce administration tasks (user management, roles, profiles, security)
- Experience with Salesforce integrations using REST/SOAP APIs, middleware, and other integration tools
- Strong problem-solving skills, with the ability to collaborate effectively with cross-functional teams
- Experience gathering requirements and translating them into technical solutions
- Ability to manage tasks for multiple projects and prioritize tasks effectively
- Knowledge of Agile and Scrum methodologies
- Familiar with tools such as Jira and Confluence
- Familiarity with Data Cloud and Marketing Cloud is a plus
- Experience with Experience Cloud is a plus
- Additional certifications (e.g., Service Cloud Consultant, Loyalty Marketing Cloud Consultant) are a plus
Benefits
- Unrivalled insight and expertise around affluent consumers and frequent travellers
- Market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance
- Opportunities for our people to share in our success and that we give back to the communities and people within which we work