SSC Support Team Lead
Wolt - EnglishTimișoara, Romania
Posted November 13, 2025
Full Time
About the Company
Wolt is a fast-growing tech company that creates technology to bring joy, simplicity and earnings to the neighborhoods of the world.
Job Description
We are looking for an SSC Support Team Lead to join our Support team in Romania and work fully remotely! As a Support Lead, you will manage our support team and inspire a high-quality standard of service that we provide to our customers and partners throughout the country.
Requirements
- Proven leadership experience and background from customer experience, customer insights, or similar field.
- Experience and passion for working with analytics.
- Passionate about customer experience and enjoy working and engaging with people.
- Data-driven and able to work with data and turn your findings into actions to help the rest of the core team understand how support is progressing according to the KPIs.
- Can-do attitude and positive energy.
- The ability to think on your feet and multi-task.
- Fluency in Romanian language and full proficiency in English (C1)
Benefits
- Competitive salary
- Opportunity to work with a fast-growing tech company
- Chance to be part of a diverse and inclusive team
- Opportunity to develop your skills and leadership abilities