Strategic Customer Success Manager (Insurance Carriers)

Wisedocs is a fast-growing AI platform that transforms how insurance companies analyze claims. Join a mission-driven team building intelligent products that cut through complexity, accelerate decision-making, and make a real impact when it matters most.

Requirements

• 10+ years managing enterprise customers in SaaS.
• Strong understanding of insurance and claims operations, including complex, regulated customer workflows.
• Demonstrated experience owning and leading enterprise renewals.
• High technical aptitude and ability to quickly understand and explain technical concepts to diverse audiences.
• Proven ability to lead complex accounts independently while collaborating effectively cross-functionally.
• Exceptional organizational discipline, executive communication, and presentation skills.
• Strategic, proactive problem-solver who identifies risk early and drives solutions forward.
• Comfortable operating in fast-paced, evolving environments.

Benefits

• Modern employee benefits, including health and dental coverage
• Competitive compensation, with valuable stock options
• An opportunity to develop very rapidly in your career
• Access to a learning and professional development fund to help you level up your career
• Company events
• Generous Paid Time Off
• Paid Sick Days
• Casual Dress code
• Employee Referral Bonus
• Tuition Assistance
• Plus, many other Recognition Programs!