We are excited to offer you this new opportunity with Wipro Technologies, one of the biggest brands in the industry. Your role as Customer Care will be to build and co-manage a strong relationship with our client’s organization and perform based on defined SLA and KPIs.
Requirements
- Handling of inbound and outbound calls to address various call types from customers
- Handling of incoming transactions (chat/email/social media) to address queries from various customers
- Handling technical queries including troubleshooting for client diabetes-devices management software and app
- Assisting customers to make the right product choice
- Determine based on product complaint if warranty claim applies and if so, order, replacement product
- Log information related to product complaints, to be researched by the quality team
- Perform necessary outbound calls to reconnect or follow-up, as part of the CRM campaign
- Response to Inbound email or whitemail via phone, email or whitemail
Benefits
- Private Pension Plan
- Monthly Benefit budget
- Medical insurance
- Life insurance
- Christmas bonus
- Childbirth allowance
- Relocation package for candidates willing to relocate
- Extra annual leave days depending on tenure within Wipro
- BOOKSTER opportunities
- Winner Circle Points (WCP) & Long service award (LSA) platforms
- Employee Assistance program
- Employee Referral Program with attractive incentive schemes