As a Director, Delivery - Telecom at TELUS Digital, you will lead a portfolio of clients in the Telecommunications space, overseeing the successful delivery of project work, coaching teams, and developing relationships with executives and key client stakeholders. You will be responsible for driving team collaboration and client success, operational excellence, and delivering results in an account. You will also build high-performing teams by integrating a diversity of skills and personalities and creating a shared purpose.
Requirements
- 10+ years of proven experience in leadership roles within the Telecommunications services industry, with a focus on service delivery and client management.
- Bachelor's degree or MBA in Computer Science, Engineering, Business Administration, or related field.
- Demonstrated success driving team collaboration and client success.
- Demonstrated track record of driving operational excellence and delivering results in an account.
- Experience in Enterprise-scale Telecom systems (Netcracker, AWS for Telecom, etc)
- Hands-on with Open source development platforms and order management systems
- Experience in reporting tools like Domo, Jira, Tableau, or related platforms
- Strong understanding of technology trends, including digital transformation, and emerging technologies.
- Excellent communication, negotiation, and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
- Strategic thinker with the ability to translate vision into actionable plans and drive execution.
- Proven ability to build and lead high-performing teams in a dynamic and fast-paced environment.
- Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
- Experience working with diverse teams across geographies and cultures.
Benefits
- Healthcare benefits - Medical, Vision, Dental
- 401K matching
- Employee Share Purchase Plan
- Competitive PTO Policy
- Employee Assistance Program (EAP)
- Life & Disability Insurance
- Annual Performance Bonus
