Director Customer Communications Experience Enablement
TELUSCalgary, Alberta, Canada
Posted October 21, 2025
128000 - 192000 USD year
Full Time
About the Company
TELUS is a leading telecommunications company in Canada, offering a comprehensive range of communication products and services including data, IP, voice, entertainment, and video. With $9.6 billion in annual revenue and 12 million customer connections, TELUS is committed to giving back through significant charitable contributions and volunteer efforts, earning it the title of the most outstanding philanthropic corporation globally in 2010.
Job Description
TELUS is seeking a Director of Customer Communications Experience Enablement to transform their customer communication experience through innovative AI solutions. The role involves leading a team of product managers and developers to deliver impactful customer experiences while exceeding business objectives and customer expectations. This is a visionary role that requires strategic thinking, technical expertise, and strong communication skills.
Requirements
- 10+ years of progressive excellence in technology consulting, digital transformation, or customer experience roles
- 5+ years of proven leadership experience building and scaling championship teams
- Demonstrated mastery in delivering large-scale Communication and/or AI/ML projects for enterprise clients
- Deep expertise in contact center operations, customer journey mapping, and key customer experience metrics
- Exceptional business acumen and communication skills
- Strong strategic thinking and problem-solving abilities
- Strong communication and interpersonal skills
Benefits
- Comprehensive total rewards package
- Flexible benefits plan
- Generous company matched pension and share purchase programs
- Opportunities to give back to communities
- Career growth and learning & development opportunities
- Engaging, high-performance culture
