Customer Support Specialist
WheelUnited States • Austin, Texas, United States • San Francisco, California, United States • Seattle, Washington, United States • Chicago, Illinois, United States • Atlanta, Georgia, United States • Boston, Massachusetts, United States • New York, New York, United States • Denver, Colorado, United States
Posted January 21, 2026
44000 - 50000 USD
Full Time
About the Company
Wheel is evolving the traditional care ecosystem by equipping the nation's most innovative companies with a premier platform to deliver high-quality virtual care at scale.
Job Description
Customer Support Specialist role at Wheel, a company that equips companies with a platform to deliver virtual care at scale. The role involves supporting customers, clinicians, and pharmacies, and requires experience with Zendesk, excellent communication skills, and problem-solving abilities.
Requirements
- 2-5 years of customer support or related experience in a high-volume, fast-paced customer centric role
- Experience with Zendesk is a must
- Great people skills found in empathy, ability to build trust and patience
- Clear communication; excellent verbal and written skills
- Ability to manage escalations
- Experience in Health Care is a plus
Benefits
- Medical, Dental and Vision
- Ancillary: Life, Short and Long Term Disability
- 401K match
- Flexible PTO
- Parental Leave
- Stock options
- Additional programs and perks
