Customer Support Specialist

We're looking for a Customer Support Specialist to join our growing team and play a key role in shaping the support function for two new and rapidly evolving products: Reown AppKit and WalletConnect Pay. As an early dedicated hire in support, you'll have the opportunity to help define processes, influence the product through customer insight, and build strong relationships with our earliest customers.

Requirements

• Proven experience in a customer support, technical support, or developer support role
• Strong communication skills with the ability to translate technical concepts into clear, plain language for customers
• Experience working cross-functionally with engineering teams and writing clear bug reports or technical issue summaries

Benefits

• Fully remote position with a budget for your home office or work environment
• Regular team offsites to incredible locations around the world
• Opportunities to travel to conferences and community events
• Generous PTO and parental leave
• Meaningful Learning & Development budget
• Competitive compensation package including salary, equity, and potentially tokens
• Healthcare coverage for US-based team members