Service Desk support
vTech Solution IncDenver, Colorado, United States
Posted August 9, 2017
Full Time
About the Company
vTech Solution Inc., established in 2006, is a leading IT services provider specializing in digital modernization, managed cloud infrastructure, and cybersecurity. With an 8(a) certification and a focus on empowering customers and partners, the company delivers exceptional value through comprehensive IT consulting, staff augmentation, and innovative solutions like AI tools and chatbots. vTech's commitment to success in Federal, SLED, and Commercial Organizations is reflected in its high-growth trajectory and dedication to excellence.
Job Description
This position provides Service Desk support for OIT services, resolving software and hardware issues associated with desktop computers and mobile computing devices.
Requirements
- Analyzing, diagnosing and resolving software and hardware issues
- Developing knowledge based documents for training and troubleshooting guidance
- Managing escalations for Tier II & III support
- Installing, maintaining and supporting computer software
- Analyzing, diagnosing and resolving problems associated with operating systems, passwords, networking, wireless, VPN, hardwire connections and access to business applications
- Using documented processes and procedures to manage outages and informational notifications
- Ensuring service level agreements and OIT policies are followed
- Using the Department's incident management system to coordinate all incidents reported and service requests made
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance