Senior Technical Support Engineer
VonageMexico City, Mexico City, Mexico
Posted September 25, 2025
Full Time
About the Company
Vonage is a global communications leader providing unified communications, contact centers, and programmable APIs on a flexible cloud platform. Founded in 2001 and now part of Ericsson, Vonage offers solutions for mobility, office phones, and conversational commerce to help enterprises enhance their communication strategies.
Job Description
Vonage is seeking a Senior Technical Support Engineer to provide first-class support to growing customers, integrate their APIs, and resolve technical issues. The role involves troubleshooting, communicating effectively, and collaborating with sales and other API team members. Vonage fosters a collaborative, learning-focused culture and offers competitive pay and benefits.
Requirements
- Investigate, troubleshoot, and resolve technical issues.
- Communicate effectively with customers and stakeholders.
- Problem solve and have a natural curiosity.
- Capture knowledge for support.
Benefits
- Competitive pay
- Unlimited discretionary time off
- Tuition reimbursement
