Senior Technical Support Engineer
TinesDublin, Ireland • Boston, Massachusetts, United States • Arkansas, United States
Posted September 30, 2025
Full Time
About the Company
Tines, headquartered in Dublin and Boston, offers a workflow and AI orchestration platform that helps businesses enhance operational efficiency, reduce risk, and minimize tech debt. With an impact-first approach, Tines securely manages thousands of mission-critical workflows daily for diverse clients like Canva, Databricks, and Elastic.
Job Description
Tines is seeking a Senior Technical Support Engineer to provide technical support and consultation to customers, sales teams, and partners. The role involves troubleshooting complex issues, providing best practice advice, and ensuring customer satisfaction. This position focuses on building, automating, and interacting with various technology platforms.
Requirements
- Comfortable using standard tools like Postman to test APIs
- Significant experience working with and implementing APIs
- Technical curiosity about technology and automation
- Experience with containerization, such as Docker, Fargate, and Kubernetes
- Knowledge of and experience implementing complex automation use cases
- Proven mentoring and coaching skills
- Eight years plus of technical support experience in automation or a related field
- Excellent analytical and troubleshooting skills
- Experience with communicating complex technical ideas to non-technical and technical stakeholders
- Experience working with and implementing poorly documented ones
- Knowledge of and experience implementing complex automation use cases
Benefits
- Remote work
- Learning and growth opportunities
