Digital Design & Enablement Analyst

VOIS is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions. We are seeking a Digital Design & Enablement Analyst to act as Service Desk Support for enterprise end users through a Helpdesk-to-Helpdesk Support Model.

Requirements

• Serve as the single point of contact for global enterprise help desks across 75+ countries.
• Manage service requests and incidents, ensuring accurate validation and timely acknowledgement.
• Maintain and update inventory databases and provide reports as required.
• Follow up on open incidents and requests according to agreed milestones.
• Deliver world-class customer service by understanding the impact of errors and ensuring quality communications.
• Maintain up-to-date knowledge of bespoke processes and procedures.
• Collaborate with international and virtual teams to resolve issues effectively.

Benefits

• Opportunity to work in a global, collaborative environment.
• Exposure to cutting-edge technologies and enterprise-level operations.
• Continuous learning and development through industry certifications.
• Be part of a team that values innovation and customer excellence.