Senior Technical Broadcast Engineer- Mosart

As part of the Global Customer Success organization, the Global Support Engineer plays a critical role in maintaining the reliability and performance of Vizrt systems for our customers worldwide.

Requirements

• Handle inbound customer cases via phone, chat, email, or portal, ensuring accurate prioritization and resolution following Vizrt Global Support quality framework.
• Troubleshoot complex software issues to identify solutions and minimize customer downtime.
• Collaborate with internal teams such as R&D, Customer Success & Professional Services to resolve deep-level or cross-departmental issues.
• Ensure complete case documentation, progress tracking, and communication within Salesforce.
• Participate in regular support meetings to share customer insights, identify patterns, and propose process or product improvements.
• Mentor new joiners through the Vizrt support onboarding, providing coaching on tools, processes, and best practices.
• Contribute to team knowledge bases by documenting troubleshooting techniques and lessons learned.
• Represent Vizrt Support in regular customer calls, reviews, and meetings, including QBRs in partnership with commercial teams.
• Manage escalations professionally, restoring confidence and satisfaction through transparent engagement and issue ownership.

Benefits

• Comprehensive medical, dental, and vision insurance plans
• Generous vacation days, sick leave, and holidays
• Ongoing training opportunities