Field Operations Manager
ViaFort Wayne, Indiana, United States
Posted October 16, 2025
60000 - 70000 USD year
Full Time
About the Company
Via is a leading provider of innovative software solutions for transforming legacy transportation systems into advanced digital networks. The company offers a range of services including on-demand transit, dynamic carpooling, and logistics algorithms to enhance efficiency, affordability, and sustainability in urban mobility. With its comprehensive suite of products and operations in over 500 communities worldwide, Via is at the forefront of the TransitTech industry, dedicated to expanding access to reliable transportation options.
Job Description
Via is seeking a Field Operations Manager to manage operations in their Transit-as-a-Service (TaaS) Operations team. This role involves ensuring operational excellence, driving continuous improvement, and managing drivers and resources. The position offers flexibility with potentially 4-5 days of in-person time per week.
Requirements
- Ensure operational excellence and an unbelievable customer experience
- Oversee operations in person, the business needs may dictate a need for early mornings or evenings at times
- Manage driver supply to ensure the appropriate amount of vehicles are in service at any given time to meet demand expectations
- Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
- Respond to driver feedback and live customer issues
- Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations
Benefits
- Final salary
- 401K matching
- Free medical plans