Field Operations Manager
ViaNew York, New York, United States • New Jersey, United States
Posted August 12, 2025
60000 - 70000 USD year
Full Time
About the Company
Via is a leading provider of innovative software solutions for transforming legacy transportation systems into advanced digital networks. The company offers a range of services including on-demand transit, dynamic carpooling, and logistics algorithms to enhance efficiency, affordability, and sustainability in urban mobility. With its comprehensive suite of products and operations in over 500 communities worldwide, Via is at the forefront of the TransitTech industry, dedicated to expanding access to reliable transportation options.
Job Description
Via is seeking a Field Operations Manager to oversee operations of their Transit-as-a-Service (TaaS) platform in New York or New Jersey. The role involves managing operations, driving continuous improvement, and ensuring exceptional customer experience. This is a fully in-person position with the expectation of 4-5 days per week onsite.
Requirements
- Ensure operational excellence
- Manage driver supply
- Prioritize operational issues
- Respond to driver feedback
- Analyze metrics/KPIs
- Manage projects and process refinement
Benefits
- Free medical plans
- 401K matching
- Competitive Salary