Call Center Agent- IN- Part-Time - Mon to Thurs 10 AM until 2 PM Sat 9 AM until 1 PM

Versiti is seeking a part-time Contact Center Agent to focus on recruiting current and past donors. This role involves outbound calls, phone communication, education, and data management to influence blood donation. The position is accountable for individual metrics and team goals, adhering to all relevant regulations and company policies.

Requirements

• Adheres to work schedule
• Meets productivity, quality, and service level goals
• Provides compelling messaging to donors to influence blood donation
• Provides blood donation information and convert donor into appropriate donation type based on donor eligibility
• Answers donor questions, requests and concerns via phone and text
• Recruits new donors by asking existing donors for family/friend referral
• Educates and motivates donors to schedule their next donation appointment
• Attends training and implements techniques/tactics taught into workflow
• Maintains accurate donor information in profile
• Ensures donor requests are carried out
• Demonstrates Versiti’s core values daily
• Performs other duties as required or assigned

Benefits

• Medical
• Dental
• Vision
• Short-term disability
• Long-term disability
• Life insurance
• 401(k) match
• Voluntary programs
• Discount programs