Call Center Agent - IN- Part time, Mon-Thurs 4:00 PM to 8:00 PM and Sat 9:00 AM until 1:00 PM

Versiti is seeking a full-time, Part-Time Contact Center Agent to recruit current and past donors. The role involves outbound calls, answering donor inquiries, educating donors about blood donation, and managing donor profiles. The position is accountable for individual metrics and meeting monthly team collection goals. This entry-level position will enhance the experience and success of individuals who are involved in the donation process.

Requirements

• Adheres to work schedule
• Meets productivity, quality, and service level goals
• Provides compelling messaging to donors
• Answers donor questions, requests and concerns via phone and text
• Recruits new donors by asking existing donors for family/friend referral
• Educates and motivates donors to schedule their next donation appointment
• Attends training and implements techniques/tactics taught into workflow
• Maintains accurate donor information in profile
• Ensures donor requests are carried out (opt out, don't contact for a period)
• Participates on team projects
• Demonstrates Versiti’s core values
• Executes service recovery techniques
• Provides excellent customer service
• Advocates Versiti’s mission
• Performs other duties as required

Benefits

• Medical
• Dental
• Vision
• Paid Time Off
• Short-term disability
• Long-term disability
• Life insurance
• 401(k)
• Voluntary programs
• Discount programs
• Training