Customer Service Representative with German
VerifoneBucharest, Romania
Posted August 18, 2025
Full Time
About the Company
Verifone is the world's leading provider of global electronic payment solutions, offering a comprehensive platform that includes devices, applications, services, and acquiring capabilities. With an open ecosystem of over 2,500 integrations and four decades of payments expertise, Verifone simplifies complex transactions across all channels, enabling growth for merchants, fintech companies, and financial institutions worldwide. Operating in 165 countries and processing $8 billion annually, Verifone's commitment to payment security and mobile digital media ensures that payments are not a barrier but a catalyst for business expansion.
Job Description
Verifone is seeking a Customer Service Representative in the Shopper Support Team. The role involves providing exceptional service to customers, handling inquiries via phone and email, managing customer complaints, and contributing to overall success. Verifone is a leading provider of electronic payment solutions with a commitment to innovation and customer satisfaction.
Requirements
- Handle customer inquiries via phone and email related to the online purchase process (inbound only)
- Manage confidential information securely and in compliance with internal policies
- Maintain a positive, empathetic, and professional approach in every customer interaction
- Respond promptly and accurately to customer questions and requests
- Communicate with customers across multiple channels to ensure a seamless experience
- Acknowledge, investigate, and resolve customer complaints in a timely manner
- Strive to exceed customer expectations and deliver exceptional service at all times
Benefits
- Private medical subscription
- Meal tickets & public transportation support
- Access to Bookster for unlimited reading
- Various gym subscriptions at 50% discount
- Private pension contributions
- Shopping vouchers and more
