Guest Relations Ambassador

We are looking for an Apartment Ambassador to join our team at La Roca Village and elevate the ultra-luxury experience we offer to our most distinguished guests.

Requirements

• Experience in luxury hospitality, tourism, retail or premium client-facing environments
• Strong understanding of clienteling strategies, especially for HNW clientele
• Skilled in personalized communication and guest relationship development
• High emotional intelligence and cultural awareness
• Ability to remain calm and organized during high guest volume
• CRM proficiency (Salesforce preferred)
• Must be fluent in Spanish and English to support both local and international guests.
• Knowledge of additional languages (especially French, Russian, Arabic, and Chinese) is highly desirable when engaging with HNW clientele.
• Professional, polished presentation at all times
• Flexibility to work weekends, evenings, holidays, and high business periods

Benefits

• 25 days annual leave
• Extra leave on birthday
• Employee referral bonus
• Private medical and dental cover