Guest Experience Manager

As a Guest Experience Manager, you will be responsible for delivering exceptional guest experience and hospitality at Kildare Village. You will work closely with various teams to drive and develop high standards of hospitality excellence.

Requirements

• Manage, develop and achieve high standards of guest hospitality, service and experience
• Inspire others by acting as a role model in hospitality for the guest facing team
• Manage and increase guest data capture at the visitor centre and share the insights with the business
• Identify opportunities for continuous improvement of service, delivery and standards of excellence
• Stay up to date with trends and developments in the Experience Economy and apply it to enhance the level of guest experience and services

Benefits

• Life assurance
• Income protection
• Pension
• Leisure travel insurance
• Electric car scheme
• Discounted shopping portal
• Discounts across our Villages
• Referral bonus
• Season ticket loans
• Private medical cover
• Virtual doctor support
• Dental insurance
• Health screening
• Cycle-to-work scheme
• Eye care
• Flu vaccinations
• Access to professionals for mental health support
• Employee assistance programme
• Free access to Headspace and Thrive
• Yoga classes
• Summer parties
• Outdoor team activities
• Time away from the office to enjoy special occasions