Sr. Customer Success Manager

Validity is looking for a highly skilled and proactive Senior Customer Success Manager (Sr. CSM) to manage our most complex client base and accelerate adoption of the Validity product suite.

Requirements

• 5-10 years' experience as a Customer Success Manager, ideally in a SaaS environment, with a demonstrable track record of success
• Proven experience managing a complex client base and interacting with key stakeholders up to the C-level
• Deep knowledge and proficient usage of internal and management tools (e.g., ChurnZero, Salesforce)
• Exceptional written and verbal communication skills, able to articulate complex concepts clearly and pivot in the moment
• Self-motivated with outstanding organizational, prioritization, and time management skills
• Passionate for Customer Care: Driven by Customer Success fundamentals and delivering outcome-focused, best-in-class care
• Proactive & Curious: High level of curiosity, self-learner, and always takes ownership and initiative
• Stakeholder Management: Skilled at navigating complex client infrastructure and effectively engaging with internal stakeholders (Product, Leadership) to solve issues
• Technical Acumen: Deep working knowledge of the Validity product suite. Prior knowledge of email deliverability, CRM applications, data structure, API integration, and ESP workflows is a significant plus

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Bonus opportunities
• Stock options