Customer Success Manager (m/w/d) Deutsch und Englisch
UpSlideBerlin, Germany
Posted September 6, 2025
50000 - 55000 EUR year
Full Time
About the Company
UpSlide is a fast-growing SaaS company that provides productivity solutions for financial services.
Job Description
Customer Success Manager (m/w/d) role at UpSlide, a fast-growing SaaS company. Key responsibilities include client satisfaction, adoption, and renewal, as well as building and nurturing strong relationships with key stakeholders. The role requires a strong understanding of the product and a passion for customer success.
Requirements
- +2 years of experience in B2B customer success or a related field
- Technical aptitude
- Strong problem-solving and analytical skills
- Interest in leveraging data, analytics, and automation to drive ROI
- Strong team player mind, always looking for ways to contribute but also manages well independently
- Proficiency in Microsoft Office (especially PowerPoint)
- Excellent written and verbal communication skills in English and German
- An eye for detail
Benefits
- Hybrid work: 2-3 days/week hybrid work policy
- Work-from-home budget: €500 WFH equipment budget
- Training & professional development: Collaboration with our sister company, IPH, who provides UpSliders with training on key soft skills and management
- Wellness package: 59€ per month for physical and mental wellness activities
- Commuter allowance: 86€ monthly travel allowance
- Parental leave: Paid parental leave for the birthing/non-birthing parent and help for parents of children under seven
- Holidays: 30 days plus public holidays
- Company events: Office socials and international company events (e.g. annual company seminar, team seminar, and sustainability actions taken throughout the year)
