Email Specialist, Online Support

Upgrade helps customers move in the right direction with affordable and responsible financial products. We're seeking dedicated e-mail specialists to join our dynamic Online Support team.

Requirements

• 1+ years experience in the banking, financial services, or a related industry
• Account Servicing expert; Team player
• Attention to detail
• Excellent verbal and written communication skills
• Excellent grammar and punctuation
• Ability to identify process improvements and make recommendations
• Ability to multitask
• Strong problem solving and analytical skills
• Ability to thrive in a changing and fast-paced environment
• Proficient with Excel, Word, and Outlook
• Knowledge of Slack or other communication tools

Benefits

• Great open office space
• Paid time off (PTO)
• 401K matching
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Paid parking or platinum pass
• New Hire Training Program
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverages